Man and Van Fitzrovia Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Fitzrovia provides removal, transport, man and van and associated services within the United Kingdom. By making a booking, confirming a quotation, paying a deposit or allowing our staff or vehicles to begin work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumer customers and, where relevant, to business customers, except where expressly stated otherwise. If you are arranging services on behalf of a business, you confirm that you have authority to bind that business.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

1.1 "We", "us" and "our" mean Man and Van Fitzrovia and any employees, drivers, porters or subcontractors acting on our behalf.

1.2 "You" and "your" mean the person, firm or company booking or receiving the services.

1.3 "Services" means any removal, transport, man and van, loading, unloading, packing, unpacking, storage or related services that we agree to provide.

1.4 "Service address" means any collection, delivery or access address supplied by you in connection with the services.

1.5 "Goods" means the items and property that are to be packed, moved, stored, transported or otherwise handled by us.

2. Quotations and Bookings

2.1 All quotations are based on the information you provide to us, including the volume of goods, access conditions, parking arrangements, distance travelled, and any special handling requirements. It is your responsibility to ensure that all information is complete and accurate.

2.2 Unless stated otherwise, quotations are exclusive of congestion charges, tolls, parking fees, permits and similar charges which may be added to the final invoice where applicable.

2.3 Quotations are normally provided as estimates. We reserve the right to adjust the price if the work differs from the information originally provided, if the job takes longer than expected due to circumstances beyond our control, or if additional services are requested or required on the day.

2.4 A booking is only confirmed once we have accepted your request for services and you have agreed to the quoted price and any applicable terms such as deposits or minimum charges. We may at our discretion require a deposit or full prepayment to secure the booking.

2.5 We reserve the right to decline or cancel any booking at our reasonable discretion, including where we believe that the job cannot be carried out safely, legally or in accordance with these Terms and Conditions.

3. Customer Responsibilities

3.1 You must ensure that we have suitable and safe access to all service addresses, including clear routes for removal staff and vehicles. You are responsible for arranging any necessary parking, permits or access approvals.

3.2 You must be present or represented by an authorised person at the service address throughout the service, unless otherwise agreed in writing. Any person acting on your behalf will be treated as having your authority.

3.3 You must ensure that goods are properly packed and prepared for transport, unless you have specifically booked a packing service. Fragile or high value items should be clearly labelled and adequately protected.

3.4 You are responsible for checking that nothing is left behind at the service address. We accept no liability for items not moved because they were not brought to the attention of our staff or were not accessible at the time of the service.

3.5 You must not ask our staff to do anything that is unsafe, illegal or in breach of these Terms and Conditions. We may refuse to handle goods or perform tasks that present a risk to health, safety or property.

4. Payment Terms

4.1 Unless otherwise agreed in writing, payment is due on completion of the services on the same day. For some bookings, we may require payment in advance or the payment of a non-refundable deposit.

4.2 We accept payment by methods that we notify to you at the time of booking. You must ensure that funds are available and that payment can be completed at the appropriate time.

4.3 If payment is not made when due, we may suspend or cancel the services and we reserve the right to charge interest on any overdue amounts at the statutory rate in force from time to time until payment is received in full.

4.4 For business customers, we may agree separate credit or invoice terms. If such terms are agreed, they will only apply where confirmed in writing. We reserve the right to withdraw or amend such terms at any time.

4.5 All charges are stated exclusive of any applicable taxes or levies unless otherwise clearly indicated. You are responsible for any applicable taxes arising from the services unless we are required by law to collect and remit such taxes.

5. Cancellations and Amendments

5.1 You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges will depend on the time remaining before the scheduled service date.

5.2 Where you cancel more than 7 days before the scheduled service date, any prepaid amounts may be refunded at our discretion, less any reasonable administrative costs or non-recoverable expenses incurred by us.

5.3 Where you cancel less than 7 days but more than 48 hours before the scheduled service date, we may charge a cancellation fee, which may include any deposit paid. The exact fee will be reasonable and proportionate to the loss incurred by us.

5.4 If you cancel within 48 hours of the scheduled service date or fail to be present at the service address at the agreed time so that the service cannot be carried out, we may charge up to 100 percent of the quoted price to cover our costs and loss of business.

5.5 If you wish to change the date, time or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in an adjusted quotation and additional charges.

5.6 We may cancel or amend a booking due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, vehicle breakdowns, staff illness or other events making it impractical or unsafe to provide the services. In such cases we will offer an alternative date or a refund of any sums paid for the affected services.

6. Conduct of the Service

6.1 We will carry out the services with reasonable care and skill and in accordance with industry practice for similar removal and man and van services.

6.2 Our staff will use their professional judgement when loading, securing and transporting goods. You agree to follow any reasonable instructions they provide in relation to safety and access.

6.3 We do not dismantle or reassemble furniture, disconnect or reconnect appliances, or perform any trade services such as plumbing or electrical work unless expressly agreed as part of the booking. If we agree to carry out such tasks as a courtesy, they are at your risk and we accept no liability for any resulting damage or malfunction unless caused by our negligence.

6.4 Time estimates are provided in good faith but are not guaranteed. We are not liable for any indirect losses, including loss of earnings, loss of opportunity or additional costs incurred due to delays unless caused by our negligence and reasonably foreseeable.

7. Items We Cannot Carry

7.1 We will not carry or handle any items that are illegal, dangerous, explosive, flammable, perishable, corrosive, toxic or otherwise hazardous, including but not limited to firearms, ammunition, gas cylinders, fuel, chemicals, paint, solvents, illegal drugs and stolen goods.

7.2 We will not knowingly move livestock, pets, plants requiring special care, cash, bonds, securities or other highly valuable or irreplaceable items such as jewellery, artworks, antiques or collections unless you have declared them in advance and we have agreed in writing to handle them.

7.3 If such items are moved without our knowledge or consent, they are carried entirely at your risk and we accept no liability for loss, damage or legal consequences arising from their presence in the goods.

8. Waste and Rubbish Removal Regulations

8.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general rubbish disposal service and will only remove waste materials where this has been specifically agreed as part of the booking.

8.2 Where we agree to remove items for disposal, we will do so lawfully and using appropriate facilities. Additional charges may apply for waste transfer, recycling or disposal, especially for bulky or restricted items such as mattresses, electrical goods, fridges, freezers and construction waste.

8.3 You must not present for removal any hazardous or prohibited waste, including chemicals, asbestos, clinical waste or other controlled substances. We reserve the right to refuse to remove such items and to charge for any costs incurred in handling or returning them.

8.4 Fly-tipping and unlawful disposal of waste are criminal offences. We will not deposit goods or waste on public land or private property except as part of a lawful collection or delivery. Where you instruct us to leave items in a location that may breach regulations, we may refuse such instructions.

8.5 You remain responsible for ensuring that any items you request us to dispose of are your property and that you have the right to authorise their disposal.

9. Liability and Limitations

9.1 We are liable for loss of or damage to goods only where such loss or damage is caused by our negligence or breach of contract and occurs while the goods are in our care and control.

9.2 Our liability for loss of or damage to goods is limited to a reasonable amount, taking into account the value of the goods and the price paid for the services. Unless otherwise agreed in writing, our total liability for any claim or series of connected claims arising from a single job shall not exceed a fair and proportionate figure relative to the service fee.

9.3 We are not liable for loss or damage arising from inherent defects or vulnerabilities in the goods, normal wear and tear, insufficient or unsuitable packing carried out by you, or your failure to protect goods adequately.

9.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of data or loss of opportunity, even if such loss was reasonably foreseeable.

9.5 We are not liable for delays, cancellations or failures in performance caused by events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, road closures, public transport disruptions, strikes, civil unrest, accidents or acts of government.

9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

10. Claims and Complaints

10.1 You must inspect the goods and the service address as soon as reasonably possible after completion of the services. Any visible loss or damage should be reported to our staff on the day, where possible.

10.2 If you wish to make a claim or complaint, you must notify us in writing as soon as reasonably practicable and in any event within 7 days of the service date, providing full details of the issue and any supporting evidence such as photographs or receipts.

10.3 We will investigate any properly notified claim or complaint and may request additional information from you. You agree to cooperate with our investigation and to allow us reasonable access to inspect any alleged damage.

10.4 Where we accept responsibility, we may at our discretion repair the damage, replace the item, or offer a reasonable financial settlement reflecting the age, condition and value of the item and the service fee paid.

11. Data Protection and Privacy

11.1 We collect and use personal information such as names, addresses and service details in order to manage bookings, provide services and handle payments and customer communication.

11.2 We will handle personal information in accordance with applicable UK data protection laws. We will not sell your data to third parties and will only share it where necessary to provide the services, comply with legal obligations or protect our legitimate interests.

11.3 You are responsible for ensuring that any personal information you provide is accurate and up to date. You may request access to or correction of your personal data in accordance with applicable law.

12. General Provisions

12.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

12.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

12.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations provided that this does not materially reduce the standard of the services.

12.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party who is not a party to the contract between you and us.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including disputes relating to their existence, validity or termination.

By proceeding with a booking or using our services, you confirm that you have read and accept these Terms and Conditions.



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There is no point just hiring any man and van service, you need a service that you can trust. You need a company that have proven time and time again that they provide quality and value to customers. We are that company! We will give you exactly what you need, exactly when you need it. Thanks to our team moving will never be a stressful occasion, we can help you sit back relax and enjoy the ride. You deserve to have an easy move, and that is what we will give you. Simply call our man and van Fitzrovia company today for your free quote!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Fitzrovia Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 10 Whitfield St
Postal code: W1T 2RE
City: London
Country: United Kingdom

Latitude: 51.5192790 Longitude: -0.1336440
E-mail:
[email protected]

Web:
Description: If you are up in the air which man and van service in Fitzrovia, W1 will suit your needs the best, contact us and you won’t be sorry!
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