Man and Van Fitzrovia Privacy Policy

This Privacy Policy explains how Man and Van Fitzrovia collects, uses, stores and shares personal data relating to customers and prospective customers located in the Fitzrovia area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This policy applies to all services provided by Man and Van Fitzrovia and to all customers and enquiries within our service area.

Who This Policy Applies To

This Privacy Policy applies to all individual customers, prospective customers, and any persons acting on behalf of business customers who contact or use Man and Van Fitzrovia services in the Fitzrovia area. By contacting us, requesting a quotation, or using our services, you acknowledge that you have read and understood this policy.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details such as full name, address, service address, billing address, and general location details. We also collect contact information such as your preferred communication method.

Service related information such as details of your move or transport job, property access details, dates and times of service, inventory or item descriptions where required to provide a quotation, and any instructions you provide that are necessary to complete the service.

Communication records such as information you provide when you contact us with enquiries, feedback or complaints, as well as notes taken during phone conversations where needed to manage your booking.

Billing and payment information such as details necessary to process payment, basic invoice information, payment status, and transaction history. We do not store full card details if payments are processed through secure third-party providers.

Technical and usage data where applicable, such as basic information about how you reach us online, including the date and time of your enquiry and general device or browser information to help us manage and improve our services.

How We Collect Your Data

We collect personal data directly from you when you request a quotation, place a booking, communicate with us by phone or other channels, provide feedback, or otherwise contact us. We may also receive limited personal data from third parties where you have authorised them to act on your behalf, for example when an agent, family member or colleague arranges services for you.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a valid legal basis under data protection law. The purposes and corresponding lawful bases include:

Providing quotations and services. We use your identification, contact and service related information to supply quotes, confirm bookings, plan routes, and complete removals and transport services. The lawful basis for this processing is that it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.

Customer service and communication. We process data to respond to enquiries, handle complaints, and provide updates about your booking. This processing is necessary for the performance of a contract and for our legitimate interests in ensuring good customer service and efficient operations.

Billing and administration. We use billing and payment information to issue invoices, process payments, maintain financial records, and manage any refunds or disputes. This processing is necessary for the performance of a contract and to comply with our legal obligations relating to accounting and taxation.

Business operations and service improvement. We may use aggregated or minimally identifiable data to improve our services, manage capacity, train staff and maintain internal records. The lawful basis is our legitimate interests in running and developing our business while respecting your privacy.

Legal and regulatory compliance. We may process your data to comply with legal obligations such as tax, accounting, insurance and record keeping requirements, and to respond to lawful requests from authorities. The lawful basis is compliance with legal obligations.

Marketing and promotions. If we ever use your contact details to send you direct marketing communications, we will do so only where we have your consent or where permitted by law based on our legitimate interests. You can opt out of marketing communications at any time.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Booking and service records are generally retained for a period that allows us to manage any after service queries, complaints, or legal claims and to fulfil tax and accounting obligations. After this period, the data will be securely deleted or anonymised.

Financial records such as invoices and transaction details are kept in line with statutory retention periods required for tax and accounting purposes. Once those periods expire, records will be securely deleted or anonymised.

Enquiry data for quotations that do not lead to bookings is retained for a limited period in case you wish to proceed later and to assist with internal analysis. After that period, it is securely deleted or anonymised.

Data Sharing and Processors

We may share your personal data with third parties where this is necessary to provide our services, comply with legal obligations, or operate our business effectively. These third parties act as data processors or independent controllers depending on their role.

Service providers and contractors. We may share information such as your name, address, service details, and contact information with drivers, removal teams, or subcontractors engaged to carry out your move or transport job on our behalf. They are required to use your data only to perform the agreed services and to protect it appropriately.

Payment and financial service providers. Where payments are processed via third-party payment processors or financial services providers, limited personal data and transaction information will be shared with them as required to complete the payment securely.

Professional advisers and insurers. We may share data with accountants, legal advisers, or insurance providers in order to manage our business, deal with claims, or comply with legal and regulatory obligations.

Authorities and regulators. We may disclose personal data where required to do so by law, regulation, or court order, or in response to valid requests from law enforcement or regulatory bodies.

We do not sell your personal data to third parties. Where third parties act as data processors on our behalf, they are bound by contractual obligations to protect your personal data, act only on our instructions, and implement appropriate security measures.

International Transfers

Our primary operations are based in the United Kingdom. If personal data is ever transferred outside the United Kingdom by our processors or service providers, such transfers will be made only where appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to ensure your data remains protected to a standard essentially equivalent to UK data protection law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who need it for legitimate business purposes, using secure systems and secure disposal processes, and providing staff with guidance on data protection responsibilities.

While we work to protect your personal data, no transmission of information over networks can be guaranteed as completely secure. You are responsible for taking reasonable precautions when sharing information with us and for informing us promptly if you suspect any misuse of your data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent where consent was the lawful basis.

Right to restriction. You may request that we restrict the processing of your personal data in specific situations, such as while we investigate a concern about accuracy or the lawfulness of processing.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. You also have the absolute right to object to direct marketing.

Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller, where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect processing carried out prior to withdrawal.

To exercise any of these rights, please contact us using the contact details you normally use for Man and Van Fitzrovia. We may need to verify your identity before responding to your request. We aim to respond within the timescales required by law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply from the date of publication. You should review this policy periodically to ensure you remain informed about how we process your personal data.



  • The most
    The most
    experienced
    and reliable staff in the packaging, removal and storage services!
    BOOK NOW

Hire a Low-cost Man and Van Service that Promises Quality

There is no point just hiring any man and van service, you need a service that you can trust. You need a company that have proven time and time again that they provide quality and value to customers. We are that company! We will give you exactly what you need, exactly when you need it. Thanks to our team moving will never be a stressful occasion, we can help you sit back relax and enjoy the ride. You deserve to have an easy move, and that is what we will give you. Simply call our man and van Fitzrovia company today for your free quote!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Fitzrovia Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 10 Whitfield St
Postal code: W1T 2RE
City: London
Country: United Kingdom

Latitude: 51.5192790 Longitude: -0.1336440
E-mail:
[email protected]

Web:
Description: If you are up in the air which man and van service in Fitzrovia, W1 will suit your needs the best, contact us and you won’t be sorry!
Back To Top