Terms and Conditions for Man And Van Fitzrovia
These Terms and Conditions set out the basis on which Man And Van Fitzrovia provides moving, transport, lifting, loading, and related removal services for domestic and commercial customers in the UK. By making a booking, the customer agrees to these terms in full. If any part of these terms is unclear, the customer should request clarification before confirming the service. These terms apply to all man and van Fitzrovia bookings unless a separate written agreement has been signed.
The purpose of these terms is to create a fair, practical, and lawful framework for service delivery. They cover the booking process, pricing and payments, cancellation rules, liability limits, waste handling, and the law that applies to any dispute. The service may involve one person and van, a two-person team, or a larger crew depending on the size and nature of the job. Each Fitzrovia man and van service is arranged based on the information supplied by the customer at the time of booking.
These terms are written for customers across the UK and are intended to be read alongside the booking confirmation. In the event of any inconsistency, the written booking confirmation or any specific service agreement will take priority over these general terms. Any reference to the Company means the service provider operating under the Man And Van Fitzrovia name.
1. Booking Process
A booking is only accepted once the Company has confirmed the service in writing, by email, message, or another recorded method. A quote is an estimate based on the information provided by the customer and may be revised if the actual job differs from the description supplied. Customers must give accurate details about the collection and delivery addresses, access conditions, item sizes, parking restrictions, floor levels, and any special handling requirements. A man with van Fitzrovia booking made on incomplete or misleading information may result in additional charges, delays, or refusal to carry out the work.
It is the customer’s responsibility to ensure that the items to be moved are suitable for transport and that all locations are accessible on the scheduled date and time. The Company may request photographs, a list of items, or further details before confirming the service. Where the job involves fragile items, heavy items, assembly, disassembly, or waste removal, these details should be disclosed in advance. The Company may refuse any booking that appears unsafe, unlawful, or beyond the capacity of the agreed service.
The customer must ensure that someone authorised is present at the collection and delivery points if required. If the customer is not available, the Company may proceed under prior instructions, but the customer remains responsible for all decisions and outcomes. If the Company must wait because the location is inaccessible or the customer is unavailable, waiting time may be charged. A Fitzrovia man with van appointment is scheduled on the understanding that the customer will be ready for collection and delivery at the agreed time window.
2. Pricing and Payments
Prices may be based on hourly rates, fixed quotes, mileage, volume, number of staff, waiting time, or a combination of these factors. Any quotation given before the job starts is based on the information available at that time and may not include unforeseen work, additional items, extra floors, parking penalties, congestion, tolls, or permits. The customer agrees to pay any reasonable additional charges arising from circumstances not disclosed at booking. The final cost for a man and van Fitzrovia service will reflect the actual work carried out and any pre-agreed extras.
Payment is due in accordance with the booking confirmation and may be required in full or in part before, during, or immediately after completion of the service. The Company may accept bank transfer, card payment, or another approved method, but cash acceptance is subject to prior agreement. If a deposit is required, the booking is not secure until the deposit has been received. In the event of non-payment, the Company reserves the right to suspend the job, withhold delivery, or recover any outstanding sums through lawful means.
The customer is responsible for ensuring payment is made on time and in full. Any invoice dispute must be raised promptly and must not delay payment of any undisputed amount. If the customer requests additional work during the job, the Company may adjust the price accordingly. A man with van Fitzrovia quotation does not include storage unless expressly stated, and storage-related charges will be charged separately where applicable.
3. Cancellations, Rescheduling, and Delays
If the customer needs to cancel or reschedule, they must notify the Company as soon as possible. Cancellation charges may apply depending on how much notice is given and whether the Company has already allocated staff, vehicles, or equipment. Where a booking is cancelled at short notice, the Company may retain any deposit or charge a cancellation fee to cover lost time and administration. For a man and van Fitzrovia booking, short-notice cancellation may also include costs already incurred, such as parking or third-party reservations.
If the Company must cancel due to circumstances beyond its control, it will endeavour to offer an alternative date or a refund of any prepaid amount not already spent on the job. The Company is not liable for indirect losses caused by unavoidable delay, including missed appointments, missed completion deadlines, or inconvenience caused by traffic, weather, road closures, vehicle breakdown, or access problems. Customers should allow reasonable flexibility for moving services, especially where the job depends on lift access, parking availability, or multiple loading points.
Where the customer causes delay, the Company may charge waiting time or rebooking costs. If the customer is not present at the agreed time and no reasonable instruction has been given, the Company may leave the location and charge the full or partial booking fee. A Fitzrovia man and van service is organised around efficient time use, and repeated delays may result in cancellation without refund.
4. Customer Responsibilities
The customer must ensure that all goods are packed securely unless the Company has agreed in writing to provide packing support. Items should be adequately protected for transport, and the customer must inform the Company about any item that is fragile, valuable, hazardous, prohibited, or unusually heavy. The Company may refuse to transport items that are unsafe to handle or that may damage other goods, the vehicle, or persons. A man with van Fitzrovia service is not a substitute for specialist packing, valuation, or insured removals unless expressly stated.
The customer must also ensure that they have the right to move the items in question and that no laws, tenancy rules, ownership restrictions, or third-party rights are breached. If any item is lost, damaged, or delayed because it was improperly packed, incorrectly described, or not fit for transport, the Company will not be responsible except where required by law. Customers should remove loose valuables, confidential documents, cash, and personal data before the job begins. Where dismantling or reassembly is required, the customer should confirm whether such work is included before the service starts.
5. Liability and Insurance
The Company will exercise reasonable care and skill in carrying out the service. However, liability is limited to losses caused directly by the Company’s proven negligence and only to the extent permitted by law. The Company is not responsible for pre-existing damage, wear and tear, poor packaging, hidden defects, or damage caused by unavoidable circumstances beyond reasonable control. A man and van Fitzrovia job involves manual handling and transport, and the customer accepts that some risk is inherent in moving goods.
Unless otherwise agreed in writing, the Company does not accept liability for indirect or consequential losses, including loss of profit, missed business opportunities, emotional distress, or loss arising from delay. The Company does not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Any claim for damage must be reported as soon as reasonably possible and before the job is completed where the damage is immediately apparent. Failure to report a visible issue promptly may affect the ability to investigate the claim.
The customer should maintain suitable insurance for items being moved, especially where goods are high value, irreplaceable, or sensitive. If the customer requires enhanced cover or a specific declaration of value, this must be agreed in advance and may involve extra cost. A Fitzrovia man with van arrangement does not automatically include full replacement value cover unless expressly stated in writing.
6. Waste Regulations and Disposal
Where the service includes removal of unwanted items, the customer must clearly identify what is to be taken away and whether it is general waste, recyclable material, furniture, electrical items, or other specific waste types. The Company will only remove waste in compliance with applicable UK waste legislation and must not be asked to dispose of prohibited, hazardous, or illegal materials. This includes, but is not limited to, chemicals, asbestos, clinical waste, pressurised containers, and items requiring specialist disposal unless separately agreed and lawfully handled.
The customer is responsible for ensuring that all items presented for disposal belong to them or that they have authority to dispose of them. If the Company reasonably suspects that waste has been misdescribed or contains restricted materials, it may refuse collection or charge additional fees for segregation, return, or lawful disposal. In line with waste duty-of-care requirements, the Company may record relevant details of the waste transferred and may require the customer to confirm the nature of the items in writing. A man and van Fitzrovia waste collection service is provided only for lawful materials and lawful disposal routes.
Where electrical or electronic goods are collected, the customer should inform the Company in advance so that suitable handling and recycling arrangements can be made where necessary. The Company may deliver waste to an authorised facility or transfer it to a licensed third party. The customer agrees not to request fly-tipping, illegal dumping, or any action contrary to waste regulations. Any such request will be refused and may be reported to the relevant authorities if required by law.
7. Access, Property, and Site Conditions
The customer must provide safe and reasonable access to the property, including entry points, stairways, lifts, loading areas, and parking as needed for the service. If the vehicle cannot park close enough to the premises, if there are narrow entrances, or if the route includes stairs without prior disclosure, the Company may need to amend the price or decline part of the work. A Fitzrovia man and van service is based on the assumption that access details provided at booking are accurate and complete.
The Company may refuse to carry out work that presents a health and safety risk, including unsafe flooring, blocked access, aggressive behaviour, structural hazards, or extreme weather conditions that make transport dangerous. The customer must secure pets, children, and vulnerable persons during loading and unloading. The customer is also responsible for protecting surfaces, fixtures, and communal areas where building rules require special care or permits. Any damage caused by hidden or unsafe site conditions is the customer’s responsibility unless caused by the Company’s negligence.
8. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with a man with van Fitzrovia booking, including questions about interpretation, performance, or payment, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
The Company may update these terms from time to time to reflect changes in law, industry practice, or the services offered. The version in force at the time of booking will apply to that booking unless a later written variation has been agreed. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. For all practical purposes, a man and van Fitzrovia service depends on clear communication, lawful conduct, and mutual cooperation between the customer and the Company.
The customer acknowledges that these terms are designed to protect both parties and to ensure that every job is completed safely, lawfully, and efficiently. Any special arrangement, discount, or exception must be confirmed in writing to be valid. Where no written exception exists, these terms shall apply in full to the service provided.